All shipping and handling charges will be taken care of by the customer
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
- UNSTITCHED ITEMS = OTM shipping timing for orders DELIVERY within PAKISTAN will be 5 to 7 working days and all around the world is 10 working days. If the product is available, otherwise the customer will be informed regarding the availability.
- STITCHED ITEMS = OTM Shipping timing for orders DELIVERY within Pakistan will be 5 to 7 working days and all around the world is 14 working days. If the product is available, otherwise the customer will be informed regarding the availability.
- Note: For international shipping, you may reach out to us via any of the following channels -
- Visit www.thenuovo.com and place the order directly.
- Mail your queries to email@example.com
- Call us at our UAN +(92)3111-168-686
HOW DO I PLACE AN ORDER?
Ordering at www.thenuovo.com is easy. Just select the items you want to shop enter your shipping address and payment information and your home. If you need any assistance give us a call at UAN +(92)3111-168-686
HOW WILL MY ORDER BE DELIVERED TO ME?
Your order would be delivered through reputed courier companies at your doorstep.
HOW WILL I KNOW IF ORDER IS PLACED SUCCESSFULLY?
Once your Order is successfully placed, you will receive a confirmation call, email and text message from www.thenuovo.com This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.
DO YOU TAKE ORDERS OVER PHONE?
Yes. We do take orders over phone.
I TRIED PLACING ORDER USING MY CREDIT CARD BUT IT ISN'T WORKING. CAN YOU HELP ME PLACE AN ORDER?
Yes if your debit/credit card isn't working we can always take your order over phone. Do call us at UAN +(92)3111-168-686
HOW DO I CHECK THE STATUS OF MY ORDER?
Your order status is updated to you via emails and sms at every step. Once your order is placed you would receive an email with your order details. Again after your order is dispatched we send you a sms with your tracking details. Please check your spam and old sms- for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.
CAN I CANCEL MY ORDER?
If you wish to cancel your order, get in touch with Customer Care UAN +(92)3111-168-686 as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of prepaid orders refunds will be processed as per our Return policies. Any www.thenuovo.com Credits used in the purchase of the Order will be credited back to your account.
I GOT A CONFIRMATION CALL FOR MY ORDER. WHY IS THAT?
You receive a confirmation call for your order to verify if there isn't any change with your order.
CAN I PLACE A BULK ORDER FOR AN ITEM(S)?
In order to place a bulk order please drop a mail to firstname.lastname@example.org with your requirements and the concerned team would get back to you.
I AM PLACING AN ORDER AS A GIFT TO MY LOVED ONE. WILL SHE RECEIVE THE PRICE TAGS AND INVOICE?
Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.
DO YOU ALLOW EXCHANGES?
Have you ordered a size too small or too big? No problem! We offer exchange for our customers too. Please read up our Exchange Policy for details.
CAN I ADD AN ITEM TO MY ORDER AFTER I HAVE PLACED MY ORDER?
Unfortunately no, however you can simply place another order.